How do you assess the quality of a dental treatment?
Dr. Med. Dent. Zoltan Ovari – chief physician of the Cosmodent clinic
Our dental clinic in Budapest is specialized in medical tourism and enjoys a very good international reputation. More than half of our patients come from other European countries. One of the reasons for this is the considerably cheaper prices for our dental treatments. But patient surveys continue to verify us that also our very high quality plays an important role in the decision to get treated in Budapest.
But why are we getting such good grades? Quite simply we put the patient in the focus and we are only then happy and satisfied when he is as well. Quality and service are paramount in this respect. The treatment doesn’t start in the dentist chair at us but rather much earlier, when a patient takes an interest in our care while still being at home. Our quality approach puts us in a leading position in international comparison. This was at least the result of an independent certification two years ago. We want to face this hard quality test this year again and get anew qualified by TEMOS. We have decided for the TEMOS test seal because it is recognized worldwide and it is the only certification system specifically for the hospital and dental sector.
Temos is a cross-border quality management system that renders the providers from different countries comparable with one another. Unlike other certifications Temos doesn’t just describe the processes but it goes way beyond that. The main criteria of this quality certificate include beside the evaluation of the medical care and the pre- and aftercare in the homeland, the non-medical services as well like the travel organization, the warranty management and the documentation and accounting with the insurance companies. In the course of this the process flow is questioned, tested and evaluated from the medical perspective by healthcare professionals.
Primarily our patients benefit from the certification, of course. The Temos certificate gives them the guarantee to get premium care and service by us. But also we as a dental clinic get a decisive advantage from the Temos certification: We can present the customers, who are not familiar with the dental clinic, with a trustworthy and neutral evaluation of our services and with that we can gain their trust before the first meeting and ensure their security for the treatment.
In addition to this Temos helps us to improve our system as the clinic is evaluated by external professionals. They bring in suggestions for improvement where required that we didn’t spot from our internal angle. Furthermore we can profit from the international experience of the Temos team. We are already very excited of the result of the certification from this year, which we will report here on the blog of course.
Read more over our quality management. (german version)