Under the brand Zahnklinik-Ungarn.de the Firstmed Services has represented renowned dental clinics in Germany, Italy and Switzerland since 2006 and looks after around 1500 patients yearly with rising tendency.
The goal is to be the first point of contact for dental care abroad and to generate a high level of customer satisfaction through the best quality of the support system. This all is enabled by a software that adjusts itself to the complex and growing demands of FMS.
Beside the administration of master data, documents and correspondence FMS creates individual customer files and guaranties the quality of the offers and the support through predefines processes that only allow further processing if the step is completed. Interfaces with the treating clinics in Hungary additionally speed up the internal processes and cater for greater transparency.
In this way FMS ensures that every single patient is taken care of quickly and professionally.
FMS and its IT provider Brehmer Software was awarded with the silver medal as acknowledgement for the achievements in the development of the CRM software Cobra through the mapping of a complex business logic and the integration into a historically developed system architecture.